Lesson Learned: from Quick Delivery of S/W without deep consideration on the users view
in place July 13, 2000, last modified July 13. 2000
Situation:
A quick deployment of a web application with only considering technical availability causes confusion of users. They can not understand the data and even word in the caption of the system. As a result, customers deny to use the system and rain questions on the system (from the Project #10).
Review:
- Don't believe customers pure needs, especially those of brokers and don't implement system directly according to them.
- Understand the political structure of the customers. It will impact the needs.
- Follow the proper system development and deploy process provided in the INFOSYS.
- Review all the things such as color, format, data and words used in system on
the view of customers. If needed, attache explanation for the ambiguous items.
Knowledge & Engineering Databases (c) copyright Namchul Do, 2000